Job Listing Detail: Front Desk Assistant Manager

Date Posted: 3/23/16

Job Description:

Lutsen Resort is looking to hire a Front Desk Supervisor / Assistant Manager to oversee and supervise Reservations and Front Desk operations during their shift. This entry-level management position also ensures that the guest's needs are being met in a courteous and professional manner, while providing leadership and motivation to the Front Desk staff. 
The Front Desk Supervisor / Assistant Manager will assist the Front Desk Manager in the managing directly, or through the front desk staff, the process of:

  • Responding to all incoming phone inquiries;
  • Checking - in and checking - out guests.
  • Dealing effectively with all other guest interactions, by phone and directly, including but not limited to:
    • Making reservations
    • Coordinating room related requests with other departments
    • Assisting in reservation and revenue data gathering
    • Quality control of the reservations team

Required: Prior experience of at least two years of front desk and/or hospitality reservations experience but would prefer prior experience of at least two years of being a front desk supervisor or reservation supervisor.

Resort benefits included. Please apply online (link below) or send cover letter and resume to: Lutsen Resort, attn. Clair Nalezny, HR Director, P.O. Box 9, Lutsen MN 55612

Compensation:
Salary dependent on skills and experience. Benefits include health insurance reimbursement, dental and vacation pay along with Resort benefits. Affordable on-site housing available.

Contact Information:
For more information, please call Clair at 218-663-6540 or email lutsen@lutsenresort.com

Click here for our online employment application form.

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